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GPS Tracking Officer job at Watu

Job Overview:

We are seeking a highly skilled GPS Tracking Officer to join our team at Watu Credit Ltd. The successful candidate will be responsible for actively engaging with clients, providing timely product information, and resolving any challenges that may arise with accuracy and efficiency.

Key Responsibilities:

  •  Represent Watu Credit Ltd and implement the Company’s Customer Care plan
  • Make outbound calls to clients regarding insurance renewal, ownership transfer, and product evaluations
  • Receive inbound calls and respond to customer inquiries on account balances, transactions, and fees
  • Maintain an up-to-date client database
  •  Make follow-up calls to resolve customer questions and concerns
  •  Resolve product or service problems and escalate unresolved issues to the supervisor
  • customer needs and research market trends, pricing schedules, and competitor products
  • Conduct customer satisfaction surveys to identify process and product improvement areas
  •  Educate customers on value-added services
  • Meet or exceed call center metrics while providing excellent customer service
  •  Participate in training and learning opportunities to expand knowledge of the company and position
  •  Provide feedback on the efficiency of the customer service process

Requirements:

  •  Bachelor’s Degree in a related field
  • Experience in handling large amounts of inbound and outbound calls
  • Proficiency in languages such as English, Luganda, Alur, Lango, Lugbar, Madi, and Acholi
  • Flexibility to work in shifts (Day & Night)
  •  Organizational and strong communication skills
  • High level of integrity and accountability
  •  Detail-oriented with a highly developed sense of reliability and accuracy
  • Ability to work independently with limited follow-up
  •  Strong analytical and problem-solving skills
  •  Experience and proficiency in Excel and other computer software

Application Procedure:

Interested and qualified candidates can apply by clicking the link below;

>>CLICK HERE

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