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Operations and Sales Manager job at Shell Nakiyanja


The Operations and Sales Manager role at Shell Nakiyanja requires operational expertise, customer service skills, and business acumen to successfully manage the gas station’s operations and sales.


  1. Overseeing Daily Operations:
    • Ensure the smooth running of the gas station.
    • Manage staff.
    • Comply with safety and environmental regulations.
    • Maintain customer satisfaction.
  2. Inventory Management:
    • Monitor inventory levels.
    • Order fuel and merchandise.
    • Manage budgets.
  3. Sales and Profitability:
    • Implement strategies to increase sales and profitability.
    • Set fuel prices according to market conditions.
    • Possibly earn commissions based on sales.
  4. Customer Service:
    • Handle customer inquiries and complaints.
    • Ensure positive customer experiences.
    • Maintain the station’s cleanliness and appearance.
  5. Staff Management:
    • Supervise and train staff.
    • Set employee schedules.
    • Manage the hiring, training, and firing of employees.


  • Leadership: Motivate and guide teams to achieve sales targets and operational efficiency.
  • Communication: Strong verbal and written communication skills for interacting with customers, staff, and suppliers.
  • Customer Service: Provide excellent service to ensure customer satisfaction and repeat business.
  • Inventory Management: Keep track of stock levels, order supplies, and manage budgets.
  • Financial Acumen: Handle cash, manage bank deposits, and prepare financial reports.
  • Salesmanship: Understand customer needs and drive merchandise sales through effective promotions and upselling.
  • Problem-Solving: Address and resolve issues swiftly to maintain smooth operations.
  • Flexibility: Adapt to changing circumstances, such as shift changes or unexpected events.
  • Regulatory Compliance: Ensure adherence to safety, security, and environmental regulations.
  • Technical Skills: Operate and troubleshoot equipment like fuel pumps and POS systems.


  • Strong background in operations management, preferably in the oil and gas industry (fuel station).
  • Bachelor’s degree in business administration or a related field.
  • Excellent leadership and communication skills.

Work Environment:

  • Fast-paced retail environment.
  • Ability to work independently and as part of a team.
  • Willingness to work in shifts.

Shell Nakiyanja is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Note: This job description is a general overview of the duties and responsibilities for this position and is not intended to be exhaustive. Duties, responsibilities, and activities may change at any time with or without notice.

Job Experience: No requirements

Work Hours: 8

Level of Education: Bachelor’s Degree

Job Application Procedure: Applications are accepted by email at Please use the subject line “Operations and Sales Manager.”


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